1. Scope of Application
This Shipping Policy applies to all orders placed through the website operated by the store.
All order fulfilment and delivery activities are carried out in accordance with applicable Australian regulations and the processing timelines outlined in this policy.
2. Delivery Area
Delivery services are available within Australia only.
Orders are prepared and dispatched by authorised logistics partners following standard handling and operational procedures.
Delivery services outside Australia are currently not available.
3. Shipping Fees
All products purchased from the store are delivered with free shipping within Australia, regardless of order value.
Any updates to delivery arrangements will be clearly presented on the website prior to order confirmation.
4. Order Processing and Delivery Time
After payment is successfully completed, orders are typically processed within 1–6 business days.
Order Processing Cut-off Time:
- Orders placed before 4:00 pm (AEST) from Monday to Friday will be processed on the same business day.
- Orders placed after 4:00 pm (AEST) will commence processing on the next business day.
- If a public holiday occurs, processing will begin on the following business day.
Once dispatched, the estimated delivery timeframe is 6–10 business days within Australia.
5. Applicable Taxes
All prices displayed on the website include applicable taxes in accordance with Australian requirements.
No additional charges are payable upon delivery.
6. Order Tracking
Once an order has been shipped, customers will receive an order confirmation email containing tracking information to monitor delivery progress.
7. Contact Information
For shipping-related enquiries or assistance, please contact us using the details below:
Email: partnersupport@homigobase.com
Phone: +65 (858) 11758
Address: 125 COMPASSVALE BOW #06-30, SINGAPORE 544820, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 4:00 pm (AEST)
Delivery Area: Australia
The store is committed to providing a reliable, transparent, and customer-focused delivery experience that meets Australian furniture e-commerce standards.