This Return and Refund Policy sets out the conditions, timeframes, and procedures for returning products purchased through the website operated by the store.
All return and refund activities are handled in accordance with applicable Australian consumer regulations.
Customers may return the received item and place a new order separately through the website if desired.
Customers may submit a return request within 25 days of receiving their order.
Returned items must be in the same condition as received, including:
Returns will not be accepted for items that have been used, altered, damaged, or returned without original packaging.
A return shipping label is included inside the parcel, allowing customers to complete the return process upon receipt of the order.
Orders that have not yet entered processing may be cancelled within 24 hours of payment confirmation, with a full refund issued.
If more than 24 hours have passed, or if the order has already entered processing or been dispatched, refunds can only be completed through the return procedure.
All refunds are subject to inspection and verification of the returned item’s condition.
To initiate a return request, customers must contact customer support and provide the following information:
Order number
Reason for return
Photos of the item (required in cases of defects or damage)
Once the request has been reviewed, the store will provide confirmation and any necessary instructions.
The return shipping label enclosed in the original parcel must be used to send the item back.
After the returned product has been received and inspected, refunds will be processed within 2–5 business days.
If the return is requested for personal reasons, including preference changes or change of mind, the return shipping cost will be borne by the customer and deducted from the refund amount.
If the item is faulty or damaged during transit, the store will cover all return shipping costs.
Refunds will be issued using the same payment method originally used for the purchase.
The time required for funds to appear in the customer’s account may vary depending on the policies of the relevant financial institution.
For enquiries or to initiate a return or refund request, please contact us using the details below:
Email: partnersupport@homigobase.com
Phone: +65 (858) 11758
Address: 125 COMPASSVALE BOW #06-30, SINGAPORE 544820, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 4:00 pm (AEST)
Delivery Area: Australia
The store is committed to providing a transparent, reliable, and compliant shopping experience that aligns with Australian online furniture retail standards.
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