Order Cancellation Policy

1. Cancellation Conditions

• Customers may request to cancel an order within 24 hours of purchase confirmation, provided that order processing or shipment preparation has not yet commenced.

• If an order has already entered processing, been prepared for dispatch, or handed over to the courier, cancellation will no longer be available. In such cases, customers may submit a return request after receiving the goods, in accordance with the applicable return and refund process.

The store reserves the right to decline cancellation requests where the order can no longer be stopped due to processing or logistics arrangements.

2. Cancellation Procedure

To request an order cancellation, customers must submit a written request via email or contact customer support by phone.

The cancellation request must include the following information:

Order number
Proof of payment

The store will review the request and notify the customer of the outcome as promptly as possible.

3. Refund Method and Processing Time

Once a cancellation request has been approved, the refund will be processed within 2–5 business days.

Refunds will be issued using the same payment method originally used for the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the policies of the relevant financial institution.

4. Contact Information

For enquiries or assistance regarding order cancellations, please contact us using the details below:

Email: partnersupport@homigobase.com
Phone: +65 (858) 11758
Address: 125 COMPASSVALE BOW #06-30, SINGAPORE 544820, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 4:00 pm (AEST)
Delivery Area: Australia

The store encourages customers to review this policy carefully before placing an order to ensure a clear, informed, and compliant shopping experience in line with Australian online retail standards.