1. General Information
This section provides answers to commonly asked questions related to shopping through the website operated by the store.
The aim is to offer clear and helpful information to support users throughout their browsing and purchasing experience.
2. Order Questions
How do I place an order?
Select the desired products, add them to the shopping cart, and follow the checkout instructions provided on the website.
An order confirmation email will be sent once the checkout process is completed successfully.
How do I know if my order has been confirmed?
An order confirmation message will be sent once payment has been authorised and the order has entered processing.
3. Shipping Questions
Are there any shipping fees?
All products are delivered with free shipping within Australia, regardless of order value.
How long does delivery take?
Order processing time: 1–6 business days after payment confirmation
Estimated delivery time: 6–10 business days after dispatch within Australia
Where do you deliver?
Delivery services are available to all locations within Australia only.
4. Returns and Refunds
Can I return a product?
Yes. Customers may request a return within 25 days of receiving their order, provided the item remains in its original condition.
A return shipping label is included inside the parcel.
How do I request a return?
Please contact customer support by email and provide the following information:
Order number
Photos of the item if reporting defects or damage
When will I receive my refund?
Once the returned item is received and inspected, refunds are processed within 2–5 business days using the original payment method.The time required for funds to appear in the customer’s account may vary depending on the policies of the relevant financial institution.
Are return shipping costs covered?
Returns for personal reasons: return shipping costs are the customer’s responsibility
Faulty or damaged items: return shipping costs are fully covered by the store
5. Product Questions
Do product colours match the images shown?
Product images are prepared with care. Minor variations may occur due to lighting conditions, material characteristics, or display settings.
6. Payment and Security
What payment methods are accepted?
The store accepts major internationally recognised cards, including:
Visa
Mastercard
American Express
Discover
JCB
Is my payment information secure?
Yes. All transactions are protected using secure encryption technologies and processed by certified payment providers that comply with international security standards.
7. Customer Support
How can I contact customer support?
For enquiries or assistance, please contact us using the details below:
Email: partnersupport@homigobase.com
Phone: +65 (858) 11758
Address: 125 COMPASSVALE BOW #06-30, SINGAPORE 544820, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 4:00 pm (AEST)
Delivery Area: Australia
The store is committed to providing clear information, responsive support, and a reliable shopping experience aligned with Australian online retail standards.