Contact Us
1. Introduction
The website operated by the store provides a dedicated customer support service to ensure clear, reliable, and direct communication with customers.
The objective of customer support is to offer timely and professional assistance throughout all stages of the shopping experience, promoting transparency, confidence, and peace of mind.
All enquiries are handled with care and confidentiality in accordance with applicable regulations and user rights.
2. Customer Support Services
Customer support is available to assist users throughout the purchasing process by providing accurate information and practical solutions.
Customers may contact the store for assistance with:
Product information, materials, and usage guidance
Product availability and specifications
Order status, shipping, and delivery enquiries
Returns, refunds, and after-sales support
Reporting delivery delays or other order-related issues
Each enquiry is reviewed individually, and the store aims to provide clear and attentive responses as promptly as possible.
3. Contact Methods
Customer support enquiries may be submitted through the following official channel:
This contact method is available for general enquiries, information requests, and after-sales assistance.
Email enquiries are handled in chronological order to ensure fair and timely responses.
4. Service Hours and Response Time
Customer support operates during the following business hours:
Monday to Friday, 8:00 am – 4:00 pm (AEST)
Enquiries received outside business hours will be addressed on the next business day.
Priority may be given to enquiries related to active orders and deliveries.
5. Contact Details and Delivery Area
For all enquiries or assistance, please use the contact details below:
Email: partnersupport@homigobase.com
Phone: +65 (858) 11758
Address: 125 COMPASSVALE BOW #06-30, SINGAPORE 544820, SINGAPORE
Delivery Area: Australia
The store is committed to providing responsive, professional, and customer-focused support for customers shopping within Australia.